Returns & Exchanges
At Hampers, we strive for perfection in every gourmet collection; however, if your order arrives damaged or incorrect, we offer a 14-day return window for non-perishable items and immediate replacement for fresh goods. Please note that due to food safety regulations, opened or consumed food items cannot be returned.
Contact Support
Reach out to our customer care team within 48 hours of delivery with your order number and a brief description of the issue.
Submit Documentation
Provide clear photographs of the damaged product and the original packaging to help us expedite your claim with our couriers.
Secure Packaging
If a return is authorized, place the items back in their original gift box and outer shipping carton to ensure they remain protected during transit.
Receive Refund or Replacement
Once we verify your return, we will issue a full refund to your original payment method or dispatch a fresh replacement hamper at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing